Managed IT services
Day-to-day management of your IT environment: maintenance, support, monitoring, Help Desk, servers, users and business-critical infrastructure.
MANAGED IT SERVICES
Managed IT services for business.
Managed IT services for business.
We manage, you move forward.
ELPC provides IT, computing and information security services for businesses, with 24/7 monitoring, fast support and fully proactive management - an external IT department that takes end-to-end ownership of your IT.
Most companies come to us with the same problems. We have the solutions.
- We’ve grown. Until now we relied on a computer technician, but he’s less available and we have to keep growing.
- We’ve been with the same provider for 10 years and feel the market is moving on while we stay in place.
- Our provider should be telling us when to upgrade - we shouldn’t have to figure out what to improve.
- We want one company to take ownership and manage everything. We’re tired of juggling four different providers.
- We have no idea where our backups are, there’s no site documentation, systems aren’t up to date, and we may have been breached.
- We’re fed up with outages and wasted employee time. Everything is a patch - we need a fix from the ground up.
ELPC Shorts
Looking for an IT company you can actually trust?
A provider that only reacts when something breaks, or a partner that manages your IT proactively? A quick look at how we do it.
98%of tickets closed within SLA
15′average response time (minutes)
24/7monitoring and support
1,665service tickets closed per month
Complete IT coverage for businesses that want stability and peace of mind.
There are many IT companies in Israel, but not every provider can deliver the full combination of computing services, managed IT, information security, cloud, networking and continuous business support. ELPC provides complete IT coverage for businesses that want stability, security and operational peace of mind.
Built-in information security
Endpoint protection, Microsoft 365 Security, backups, MFA, hardening, MDR, and cyber incident monitoring and response.
Cloud, networking and infrastructure
Planning and deploying cloud infrastructure, corporate communications, networks, WiFi, firewalls, backups and business continuity.
Why ELPC?
Why choose ELPC among IT companies in Israel?
ELPC works as a full technology partner, not a break-fix support vendor. Our model brings together IT, infrastructure, cyber and technology consulting so organizations can operate in a more stable, secure and efficient way.
- Proven experience with mid-sized businesses, SMEs and growing organizations
- IT services for businesses with built-in information security
- Technical support, monitoring and ongoing maintenance
- Cloud services, Microsoft 365, backups and networking
- A full MSP model at the level of an in-house IT department
- Ongoing technology consulting to improve stability, security and performance
- End-to-end troubleshooting, projects and infrastructure upgrades
- Tier 3 services and expert tasks for organizations with existing IT teams
Want to know if your IT company is really protecting your business?
Get an initial review of your IT environment, IT services and information security - and find out where you can reduce incidents, improve stability and lower cyber risk.
Operational peace of mind
Businesses aren’t looking for another IT company. They’re looking for peace of mind.
ELPC provides IT, computing and information security services to businesses that require high availability, fast response and uncompromising professional technology management.
Professional expertise
- Microsoft 365 and Azure infrastructure management
- Cyber security and information security services
- Server, network and cloud solution management
- Backup, disaster recovery and business continuity
- IT management for multi-branch businesses
Dedicated teams, one point of accountability.
For more than 14 years, ELPC has been a strategic partner helping hundreds of organizations in Israel realize their business potential. We provide managed IT & Security solutions tailored to the unique needs of your business.
SYSTEM
System team
- Employee onboarding and offboarding
- Inventory and application management
- Ongoing Help Desk, IT and Security support
- Backup and restore review and management
- Site documentation and procedures upkeep
- Microsoft 365, Google Workspace and MDM
- Windows, Linux and Apple, including on-site service
NETWORK
Network team
- Firewall management and maintenance, including updates
- Switch and network equipment management
- Wireless network management
- Network cabinet operations and network health
- Proactive checks on internet lines and throughput
- Network health and load management
- Support for office moves and architecture
- Network segmentation and security
SECURITY
Security team
- EDR / AV management, including initial investigation
- Email Security management
- Initial investigation of cyber incidents
- Building work processes and procedures
- Liaison with the SOC
- Ongoing work with your CISO
MANAGEMENT
Management and control
- Dedicated account manager
- Annual work plan approved by management
- KPIs, roadmap and regular management meetings
- Vendor and project management
- Quarterly optimization
Everything an IT department does - without hiring one.
IT services for business aren’t just fixing faults. It’s ownership of the entire IT estate, from the first login in the morning to the last backup at night. Here’s what ongoing management covers:
Help Desk and technical support
Remote support for users, and on-site visits when the issue needs hands on equipment.
24/7 monitoring and alerts
An RMM platform that flags server, endpoint and network issues before they stop work.
Preventive maintenance and updates
OS and security patch management on a controlled schedule.
Servers, storage and cloud
Physical and virtual servers, Azure and AWS, and an orderly move to the cloud when it makes sense.
Microsoft 365 and Google Workspace
Email, Teams, OneDrive, licensing, security policies and MFA.
Users, permissions and offboarding
Orderly onboarding, role-based access and full access removal on the last day.
Backup and restore testing
Cloud and local backup with periodic restore tests - not just “the job ran”.
Network, firewall and Wi-Fi
Managing network gear, firewall, VPN and network segmentation.
Endpoint protection
EDR/MDR, managed antivirus and workstation hardening.
Vendor and license management
We coordinate with internet, software and telephony vendors so you don’t have to.
Advisory and procurement
A refresh plan for ageing equipment and recommendations based on need, not vendor.
Documentation and site file
Full documentation of the environment, credentials and configuration - owned by you.
Not every issue is equally urgent. That’s why response times are in the contract.
Every request is classified by its business impact. Response times for each level are defined in the service agreement (SLA), measured and reported to management - so it’s always clear what you get.
| Level | Examples | Handling |
|---|---|---|
| Critical - outage | Server down, no internet in the office, suspected cyber incident or ransomware | Immediate response, including outside business hours, with escalation to Tier 3 experts |
| High - group impact | A business system down for a whole department, a branch network fault | Top of the queue, with regular updates until resolved |
| Normal - single user | Printer, an application that won’t open, a mailbox issue | Remote handling within the agreed SLA |
| Service request | New employee, software install, permission change | Planned and scheduled in advance |
From day one you’ll see that with ELPC, things work differently.
When you join, we run a structured onboarding process with a full assessment of gaps and processes, following a proven methodology for proactive, professional management focused on your needs. We build an annual work plan around your organization’s needs, and from there move to comprehensive managed service.
01
Onboarding by a dedicated Welcome team
As soon as we start, our Welcome team begins a structured, professional onboarding process covering about 100 specific items: building site documentation, procedures, information security and cyber processes, and an on-site review of your cloud systems, infrastructure, networking, information security and servers. All computers and servers are connected to advanced monitoring systems. You are then assigned an account manager and move to ongoing service.
02
Findings review and work plan
We carry out a full assessment of your company, covering the current state, gaps and risks across System, Network and Security. At the end, both of us have a complete picture of all your systems, gaps and needs, and we prepare a targeted plan and an annual work plan. We believe in fixing things at the root rather than patching, and for 14 years we have worked to measurable work plans and clear KPIs that deliver results over time.
03
Ongoing, proactive service
Onboarding takes 1-3 months depending on the size of the company (sometimes it’s done within a week). The Welcome team then hands you over to our technical department, which has 4 teams, with a structured briefing, and you can turn to us for full service. In parallel, each team carries out proactive work to keep systems healthy and information security processes tight.
Comprehensive gap assessmentWork planProactive ongoing managementManaged IT servicesManaged security servicesOngoing controls and optimization
When is it right for your organization?
The quickest way to know what’s right for you starts with an IT audit and an infrastructure review: a clear picture of what you have, where the gaps are and what is really missing.
There are three points at which organizations move to outsourced IT: they pass 20 employees and IT can no longer be handled on the side; they work with several vendors, none of whom owns the full picture; or they have an in-house IT person who gets stuck when a complex problem comes up.
| Category | In-house IT person | External IT department (ELPC) |
|---|---|---|
| Availability | Depends on one person’s schedule, no backup during vacation or peak load | Several teams in parallel, each with its own specialty |
| Scope | Reacts to issues as they land | A work plan: gap assessment, goals and ongoing controls |
| SLA | Depends on the individual | 98% of tickets within SLA, 15-minute average response time |
| Complex project / cyber incident | Has to be an expert in every field at once | Tier 3 as a Service steps in exactly where the gaps are (architecture, migrations, incident investigation) |
Projects delivered without stopping the business.
IT, cloud, information security and infrastructure projects delivered without interrupting business operations.
How we cut IT incidents by 70% at a SaaS company
Improved infrastructure, proactive monitoring, user management and smarter Help Desk processes.
300 users moved to Microsoft 365 in under a month
User management, email, Teams, OneDrive, permissions and security across the Microsoft environment.
Infrastructure replaced at 12 branches with zero downtime
Upgraded networks, end-user equipment, communications and backups in a phased transition with no impact on operations.
Cloud migration with zero downtime
Planning, migration and execution of a full move to the cloud while maintaining complete business continuity.
Recovery from a cyber incident in 4 hours
Rapid response, incident containment, system restoration and getting business operations back up quickly.
IT, information security and experts - under one roof.
MANAGED IT
Managed IT services
Management of your business IT systems and infrastructure with stability, continuous support and full maintenance.
Learn more →SECURITY
Information security services
Protecting your business data and infrastructure against cyber threats, data leaks and security vulnerabilities.
Learn more →TIER 3 AS A SERVICE
Tier 3 as a Service
Professional consulting services for planning technology strategy and making informed decisions.
Learn more →Comprehensive IT support360° IT managementIntegrationCloud computingExpert servicesInfrastructure consultingMDM managementServer setup and upgradesOffice setup
Your business can’t afford outages and downtime.
Why do businesses need managed IT services?
Build IT infrastructure that supports your business goals. The success of businesses and organizations today depends on smart management of their computing and communications systems. Managing IT services of this kind is basic infrastructure for any organization’s existence, and choosing the IT company that provides the service is critical to how it operates and what it achieves. The right company brings a fresh, young, professional and focused approach that concentrates on your business.
After years of experience and understanding our clients’ needs, we have developed a clear working formula. Our IT services provide a professional, flexible and convenient response to the requirements of every client and every project.
Over the years we have built a working method based on a cloud platform for advanced IT management, which gives us continuous visibility into the status of every computer at every client. That lets us monitor, operate and provide service 24/7 without involving the end user.
Combining advanced IT management, cyber protection and regulatory compliance
ELPC operates in the Israeli IT market with an elite team of experts that doesn’t compromise on service quality. It’s an IT service for businesses that has set itself the goal of eliminating recurring, frustrating issues by implementing dedicated methodologies and systems - leaving the business free to focus on its core activity without worrying about IT.
We know that business IT has to deliver excellent service with uncompromising professionalism, because it affects how customers see the business. Managed IT services, as the name says: minimum incidents and maximum satisfaction. That DNA guides us day by day and project by project. Proactive IT services that deliver results - nice to meet you, we’re ELPC.
Switching IT companies
The length of the transition varies from company to company, depending on its size and systems. We contact the outgoing IT company and collect everything we need - site documentation (if there is any), passwords, network diagrams, backup plans and more. We do our homework and learn your environment, set a switchover date, and take ownership and leadership of your IT and information security systems. The whole process is fast and protects your company’s needs throughout.
We know that changing IT companies isn’t always simple. We do everything required, professionally, so the transition happens quickly and without disrupting your employees. Now is the time to lead.
IT that protects your data - and management’s accountability.
Amendment 13 to Israel’s Privacy Protection Law and the data security regulations set clear duties: access control, documentation, backup, incident management and reporting. Most of these controls are day-to-day IT work - so they’re part of our service, not an add-on.
ELPC is certified to ISO 27001, ISO 27799 and ISO 9001 and works by least privilege, change documentation and orderly access removal - so your IT also supports what customers, insurers and auditors require.
- Access control, MFA and role-based permissions
- Encrypted backup with documented restore tests
- Asset, configuration and change documentation
- Cyber incident response and escalation procedure
- Full access removal for departing employees
Managed IT services - everything you wanted to know.
ELPC provides managed IT, infrastructure and information security services to businesses and organizations, with a proactive approach aimed at stability, security and business growth.
What do ELPC’s IT services include?
Help Desk, server and infrastructure management, Microsoft 365, Azure, cloud services, networking, backup and disaster recovery, system monitoring, endpoint management, cyber security, Tier 3 experts, vendor management, Professional Services, IT consulting and project management - all within a single external IT department.
We have an in-house IT person. Is ELPC still a fit?
Absolutely. ELPC doesn’t replace your IT person - it strengthens them. We provide a broad team of experts across systems, networking, cloud, Microsoft 365, cyber and projects, so your IT person can focus on what really matters and get professional backup in every area.
How does ELPC prevent incidents and downtime?
Our approach is proactive: 24/7 monitoring, preventive maintenance, patch management, backup testing, performance tuning, security controls and long-term planning. The goal is to identify problems before they affect the organization and to maintain high availability and business continuity.
Who are ELPC’s IT services for?
Businesses, companies and organizations looking for a partner to take full ownership of their IT: growing companies, SMBs, enterprises, organizations with an in-house IT department, and businesses that want to raise their level of service, security and stability.
Why choose ELPC as your managed IT provider?
ELPC works as a full technology partner to the organization, not just a technical support provider. We help clients build the right infrastructure, improve stability, strengthen information security and plan technology for the long term so the business can grow.
What makes ELPC’s IT services different?
Our service focuses on prevention, not just reacting to incidents. We provide proactive monitoring, ongoing work plans, infrastructure management, cyber, cloud and professional delivery with real results.
Does ELPC provide Tier 3 and expert services?
Yes. The ELPC team includes Tier 3 experts in infrastructure, cloud, networking and information security, who also provide expert services to large companies and organizations with in-house IT teams.
What does end-to-end IT management include?
Complete management of the organization’s entire IT operation - from employee onboarding, computers, users and permissions to servers, Microsoft 365, networking, information security, cloud and backups.
Does the service include a dedicated account manager?
Definitely. Every client is assigned an account manager who oversees the work on an ongoing basis, builds work plans and makes sure the organization gets a professional response and real results.
What size of business is ELPC right for?
ELPC serves businesses and organizations from 20 users up to complex enterprise environments with more than 5,500 users.
Do the IT services also include information security?
Yes. ELPC’s services integrate information security, MDR, Microsoft 365 protection, MFA, backups and cyber risk management as an integral part of the IT operation.
How much do IT services for business cost?
Pricing depends on the number of users and workstations, servers and sites, the availability you need (business hours or 24/7) and the scope of security services. After a short scoping call you’ll get a written proposal with scope, response times and what is and isn’t included.
What’s the difference between a break-fix technician and managed IT?
A break-fix technician shows up after something breaks. Managed IT owns the whole environment - monitoring, updates, backups, permissions and a work plan - so problems are prevented, with a written SLA when they do happen.
What is IT outsourcing, and who is it for?
IT outsourcing hands management of your IT to an external company instead of, or alongside, an in-house IT person. It suits businesses with 20+ users, multi-site organizations and companies juggling several vendors with no one owning the full picture.
Is support remote or on-site?
Most requests are resolved remotely, which is faster. When physical work is needed - network gear, servers or installations - a technician comes on site.
What happens to documentation and credentials if we leave?
Documentation, credentials and configuration belong to you. If the engagement ends, they’re handed over to you or your next provider in an orderly way - exactly what we ask of the outgoing provider when we take over.
Do your IT services help with Amendment 13 compliance?
Yes. Controls such as permission management, MFA, backup, documentation and incident handling are part of the ongoing service, and can be complemented by regulatory advisory, a privacy officer and assessments.
An IT partner for your business
Looking for a real IT partner for your business?
The ELPC team will help you build a stable, secure and modern IT environment - with Tier 3 experts, proactive management and work plans that move your organization forward.
30 minutes with an expert
Ready to turn IT from a ticket queue into a system under control?
30 minutes with an ELPC expert - a clear picture of your infrastructure, gaps and risks. No sales deck.
ISO 27001
ISO 27799
ISO 9001
Approved supplier, Israel Ministry of Defense